Troubleshooting & Common Issues

Most BDG Game problems can be resolved in a few minutes. Find your issue below and follow the fix. If nothing works, reach out via Contact Us.

Login Issues

“Invalid Credentials” message

Double-check your registered mobile number and password
Try resetting your password using the Forgot Password option
Make sure Caps Lock is off and there are no leading or trailing spaces

Login page not loading

Switch from Wi-Fi to mobile data (or vice versa)
Clear your browser cache or try a different browser
Disable any VPN, ad blocker, or DNS-based filter temporarily
Restart your phone

Registration Issues

OTP not received

Wait 30–60 seconds and tap Resend
Confirm your number is correct and active
Check the SMS spam / promotions folder
Disable DND mode on your phone

Invite / referral code not working

Use the official code: 377573536999
Make sure there are no extra spaces in the field
The code only applies during first-time registration

APK Issues

APK won’t install

Enable “Install from unknown sources” in Android Settings → Security
Free up storage if your device is full
Re-download the APK if installation fails midway

APK crashes or freezes

Update Android to the latest available version
Clear app cache: Settings → Apps → BDG Game → Clear Cache
Reinstall the latest APK from the official source
Free up RAM by closing background apps

Payment Issues

If a deposit failed or a withdrawal is delayed, check our Payment Methods page for the standard processing times. Common fixes:

Wait 10–15 minutes — most delays resolve automatically
Confirm the amount was debited from your bank or UPI
Keep the transaction reference number ready when contacting support

Still Stuck?

Reach our Customer Support team on Telegram with: your registered mobile number, a screenshot, and a short description of the issue. Avoid sharing your password or OTP — support will never ask for either.